Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

  • Downloadable software products and Downloadable Books can NOT be returned. This is standard policy for downloads.

To complete your return, email us at: ContactUs@directionforourtimes.com and request a return.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ContactUs@directionforourtimes.com

Final Sale items

Only regular priced items may be refunded. Final Sale items cannot be refunded.

Exchanges

If you need to exchange an item for a different item send us an email at contactus@directionforourtimes.com and send your returned item to: Direction For Our Times, 9000 W 81st St,. Justice, IL., 60458

Shipping returns

To return your product, you should mail your product to: Direction For Our Times, 9000 W 81st St,. Justice, IL., 60458

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, and you paid for shipping on your original order, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at ContactUs@directionforourtimes.com for questions related to refunds and returns.